The below guide explains the steps to follow if you would like to make use of the Medicover Emergency insurance package provided by your employer.
The process
Answer the dispatcher’s questions, follow the instructions
Dial the following phone number (only in case of health-related problems):
+36 1 6 112 000
You will be informed about the expected arrival of the ambulance and provided medical assistance over the phone until the paramedics’ arrival.
A szolgáltatás igénybevételének folyamata
Dial the following phone number (only in case of health-related problems): +36 1 6 112 000
Answer the dispatcher’s questions, follow the instructions
You will be informed about the expected arrival of the ambulance and provided medical assistance over the phone until the paramedics’ arrival.
Medicover Emergency insurance
Modern, well-equipped Mercedes-Benz ambulances
Highly qualified, experienced paramedics
Emergency patient transport
On-site emergency care
Medicover Emergency csoportos kiegészítő egészségbiztosítási csomagok
| Services covered by the package | PACKAGE 1 | PACKAGE 2 | PACKAGE 3 |
| Beneficiary | Employee | Employee | Employee plus an immediate family member |
| Co-insured family member’s discount on call fee | – | 44% | 44% |
| Ambulance standby | 8am to 8pm on weekdays | 24/7 | 24/7 |
| Ambulance dispatch under normal/emergency circumstances | Within 2 hours / 15 minutes | Within 2-6 hours | Within 2 hours / 15 minutes |
| Location | Employer’s headquarters | Budapest metropolitan area | Budapest metropolitan area |
| Maximum no. of standard calls (calls/year/beneficiary) | N/A | 5 | 8 |
| Maximum no. of emergency calls (calls/year/beneficiary) | Unlimited | N/A | Unlimited |
| Discount | 44% | 44% | 44% |
Medicover Emergency csoportos kiegészítő egészségbiztosítási csomagok
| Services covered by the package | PACKAGE 1 |
| Beneficiary | Employee |
| Co-insured family member’s discount on call fee | – |
| Ambulance standby | 8am to 8pm on weekdays |
| Ambulance dispatch under normal/emergency circumstances | Within 2 hours / 15 minutes |
| Location | Employer’s headquarters |
| Maximum no. of standard calls (calls/year/beneficiary) | N/A |
| Maximum no. of emergency calls (calls/year/beneficiary) | Unlimited |
| Discount | 44% |
| Services covered by the package | PACKAGE 2 |
| Beneficiary | Employee |
| Co-insured family member’s discount on call fee | 44% |
| Ambulance standby | 24/7 |
| Ambulance dispatch under normal/emergency circumstances | Within 2-6 hours |
| Location | Budapest metropolitan area |
| Maximum no. of standard calls (calls/year/beneficiary) | 5 |
| Maximum no. of emergency calls (calls/year/beneficiary) | N/A |
| Discount | 44% |
| Services covered by the package | PACKAGE 3 |
| Beneficiary | Employee plus an immediate family member |
| Co-insured family member’s discount on call fee | 44% |
| Ambulance standby | 24/7 |
| Ambulance dispatch under normal/emergency circumstances | Within 2 hours / 15 minutes |
| Location | Budapest metropolitan area |
| Maximum no. of standard calls (calls/year/beneficiary) | 8 |
| Maximum no. of emergency calls (calls/year/beneficiary) | Unlimited |
| Discount | 44% |
In which parts of Hungary is the service available?
The service is available in the following locations:
- Alsónémedi
- Biatorbágy
- Budakalász
- Budakeszi
- Budapest
- Budaörs
- Csömör
- Diósd
- Dunaharaszti
- Dunakeszi
- Dunavarsány
- Ecser
- Érd
- Felsőpakony
- Fót
- Gödöllő
- Gyál
- Gyömrő
- Halásztelek
- Isaszeg
- Kerepes
- Kistarcsa
- Maglód
- Mogyoród
- Nagytarcsa
- Páty
- Pécel
- Pomáz
- Szada
- Szentendre
- Szigetszentmiklós
- Taksony
- Törökbálint
- Üllő
- Üröm
- Vecsés
Ambulance calls to these locations are charged in accordance with the effective price list
- if the emergency is not within the scope of the insurance
- if the emergency involves a family member who had previously been registered with Medicover as co-insured (a special discount price is applied in this case)
When can I call a Medicover ambulance?
In medical emergencies covered by the insurance plan if they happen at home, at work or in the home of an acquaintance in one of the locations listed above.
Here are a few examples:
| insurance packages no. 2 and 3 | insurance packages no. 1 and 3 |
| pneumonia | heart attack |
| persistent vomiting/diarrhea | asthma attacks |
| low back pain (LBP) | allergic reactions |
| thrombosis | loss of consciousness |
| UTIs | stroke |
When should I NOT call a Medicover ambulance?
- In emergencies when the distance between the patient and the ambulance is more than 15km or when the ambulance cannot get to the patient in less than 15 minutes
- In case of a medical emergency which occurred in a public place or institution, especially if the emergency is related to a traffic accident
- In medical emergencies falling within the scope of National Ambulance Service (OMSZ)
- In these cases please dial 112, the number of National Ambulance Service’s dispatch center.
Here are a few examples of when a Medicover ambulance ought NOT to be called:
| Road accidents | Self harm |
| Onset of labor | Prescriptions |
| Prescription drug overdose | Children’s health issues below the age of 12 |
| Intoxication | Criminal activity |
| Violence-related injuries | Psychiatric disorders |
| Vision problems | Skin problems |
| Home care |
Types of care
On-site care:
You receive the appropriate care for your condition on the spot, no further treatment is needed.
On-site care and outpatient appointment:
You receive the appropriate care for your condition on the spot and the paramedics book you in for an outpatient follow-up appointment with a specialist.
On-site emergency care with patient transport:
If additional emergency treatment is necessary the Medicover ambulance transports you to the closest emergency room equipped to treat your condition according to OMSZ guidelines.
What is the cost of care?
Beneficiary: Emergency services outside the scope of the beneficiary’s insurance package – currently 28.000 HUF/person/call
Beneficiary’s co-insured family member: Discount price – currently 28.000 HUF/person/call
Beneficiary’s not co-insured family members: Discount price – currently 38.000 HUF/person/call
Acquintances and business partners: Full price – currently 50.000 HUF/person/call
